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Thousands of Reps Hired for IRS Customer Service Line

by | Nov 8, 2022 | IRS |

4,000 new customer service representatives have been hired by the IRS to assist with the 2023 tax filing season. These new representatives are being trained to answer questions, to provide technical account management, and to understand taxpayer rights. IRS Commissioner Chuck Rettig announced, “Our phone lines have been simply overwhelmed during the pandemic, and we have been unable to provide the help that IRS employees want to give and that the nation’s taxpayers deserve. But help is on the way for taxpayers. As the newly hired employees are trained and move online in 2023, we will have more assistors on the phone than any time in recent history.”


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