The IRS has answered more than 3 million calls through its new electronic voice bot since January 2022, and anticipates many more, as it expands the services provided to eligible taxpayers. Now an individual can verify their identity to set up or even modify a payment plan, without waiting on hold for a seemingly endless period of time to speak to a human. IRS Commissioner, Chuck Rettig, touts the expansion as another example of how technology can help the IRS provide better service to taxpayers, as they continue to look for ways to help people get what they need from the IRS. Through voice bot, taxpayers in certain circumstances can avoid long hold times, or having to make a second call to the IRS.
Later this year, the IRS anticipates authenticated individuals will be able to obtain account and tax return transcripts, details on payment history, and the balance due. For more IRS self-service options, click here.