On January 6, 2016, National Taxpayer Advocate Nine E. Olson released her 2015 annual report to Congress. Central to the report is Ms. Olson’s concern that the IRS may be close to greatly scaling back the telephone and face-to-face service that the IRS has continually provided to individual and business taxpayers. In addition to reduced service levels, Ms. Olson also discusses the need for transparency and data security issues contained in the IRS’s Future State Plan (which, to date, the IRS has chosen not to make public).

Ms. Olson’s report also identifies 24 of the most serious problems facing taxpayers, makes dozens of recommendations for administrative changes, and 15 recommendations for legislative change. The report categorizes the most serious problems into four areas: (1) IRS Future State Vision: Implications for Today and Tomorrow; (2) Problems that Undermine Taxpayer Rights and Impose Taxpayer Burden; (3) Problems that Waste IRS Resources and Impose Taxpayer Burden; and (4) Problems that Contribute to Earned Income Tax Credit Noncompliance and Recommendations for Improvement. Details of the 24 most serious problems are discussed in depth in the annual report.

To read the full 2015 Annual Report, please click 2015 Annual Report or click IRS Press Release for the IRS summary of the report.