The IRS has established a plan to modernize its systems with an eye toward better service to taxpayers. Cybersecurity is a top priority for the IRS in 2019, as is protecting taxpayer data. The newly released plan outlines a six-year strategy to expand taxpayers' access to their own information and customer support options, to increase secure systems available for tax practitioners' use, and to streamline implementation of new tax provisions.
National Taxpayer Advocate Nina E. Olson recently released a report to Congress concerning the problems facing taxpayers with respect to their interactions with the Internal Revenue Service (IRS). For the 2018 filing season, she cites the government shutdown as the top concern: "The five weeks could not have come at a worse time for the IRS---facing its first filing season implementing a massive new tax law, with a completely restructured tax form." Severely outdated technology is the biggest roadblock to overcoming this challenge, which will require a major shift in federal funding strategy to fix.
The Internal Revenue Service (IRS) and its Security Summit partners have released a warning about a new variation on phone scams by which criminals prey on taxpayers. Scammers are now using telephone numbers that mimic IRS Taxpayer Assistance Centers to try to trick victims into paying non-existent tax bills. Remember that IRS employees at these centers do not make calls to taxpayers to demand payment; such requests are typically initiated through regular mail delivered by the U.S. Postal Service.